Shipping policy

Carriers: Posti & FedEx
Handling time: 0–1 business day
Same-day cutoff: Orders placed before 14:00 (Helsinki time, EET/EEST) on business days are shipped the same day. Orders placed after the cutoff, on weekends, or Finnish public holidays ship the next business day.

1) Where we ship

We ship to the destinations shown at checkout. Available services and prices are provided by Posti and FedEx and depend on your address, cart weight/size, and chosen speed.

2) Service levels

At checkout you’ll see the available service levels (economy/standard/express where offered) for Posti and FedEx. Choose the option that fits your timing and budget; estimated transit times are shown next to each service.

Note: Transit times are estimates provided by the carrier and exclude our handling time and customs clearance (for non-EU shipments).

3) Order processing & cutoffs

  • Same day: Paid orders in by 14:00 Helsinki time → ship today.

  • Next day: Orders after 14:00 or on non-business days → ship next business day.

  • Backorders/out-of-stock: Items listed as backorder ship once available (typically 5–30 days). Mixed orders ship when all items are available unless you request split shipments (additional postage may apply).

4) Tracking

Every parcel ships with a tracking number. You’ll receive tracking by email when the label is created. Tracking activity may take a few hours to appear after pickup.

5) Rates, duties & taxes

  • Rates: Calculated at checkout based on carrier, destination, and parcel size/weight.

  • EU: Consumer prices include VAT where applicable; no customs within the EU single market.

  • Outside the EU: Local duties, taxes, or import fees may be charged by your customs authority and are the recipient’s responsibility.

6) Delivery, missed delivery & address issues

  • Please ensure your shipping address and contact details are accurate. We aren’t responsible for delays or loss due to incorrect addresses.

  • If a parcel is unclaimed or undeliverable and returns to us, we can reship (postage applies) or refund the product price less the original shipping (see Returns & Refunds).

  • Address changes are only possible before dispatch—email team@geardom.com immediately with your order number.

7) Lost, delayed or damaged parcels

  • Delay: Carrier ETAs are not guaranteed, especially during peak seasons or force-majeure events.

  • Damage on arrival: Photograph the parcel and contents (inside & out) and contact team@geardom.com within 48 hours so we can start a carrier claim.

  • Loss: If tracking doesn’t update for an extended period or shows delivered but you can’t locate the parcel, contact us; we’ll open a trace with the carrier and assist with next steps.

8) Restricted items & compliance

Some items may be restricted by destination country (e.g., safety, import, or age rules). Orders that appear non-compliant may be cancelled and refunded. You’re responsible for complying with local import laws.

9) Questions or special shipping requests

Need a particular service, insurance, or split shipment? Email team@geardom.com before ordering and we’ll advise on options and cost.